jadesportster
01-08-2007, 08:34 AM
Need some advice and counsel from my knowledgeable friends here at 1098 forum:
My girlfriend of 12 months has a 2003 VW Jetta. She spent more money on a German Engineered vehicle than a domestic vehicle for better service and quality of product and the following has been occurring for the last 12 months with her vehicle:
I noticed water on the floorboard about 4 months ago. She promptly took it in 4 months ago and I told her that thought the sunroof or A pillar was leaking from the windshield. They "corrected" the problem and moisture still exists inside the cabin of the vehicle. Took it back to the dealership today and they said the pollen filter was the source of the leak. They are going to replace filter and pull the carpet and clean the interior of the vehicle.
The moisture damage inside the vehicle is bad. Mold and Mildew have made the interior of the car musky and it is not possible to drive in with the windows up... Further, the moisture causes the vehicle's windows to fog and the ac defroster will not remove the film from the windows. The resale value of the vehicle is now at risk and the vehicle is just a safety liability.
I am contacting Volkswagen North America with this problem to have it corrected. The dealership has not been successful in correcting the problem and it looks like a letter of legal intent is the next course of action. Does anyone have advice with this course of action or with correcting the problem with the dealership?
Not looking to get a brand new car out of the deal, but just recover losses in resale value and make the vehicle drivable again...
My girlfriend of 12 months has a 2003 VW Jetta. She spent more money on a German Engineered vehicle than a domestic vehicle for better service and quality of product and the following has been occurring for the last 12 months with her vehicle:
I noticed water on the floorboard about 4 months ago. She promptly took it in 4 months ago and I told her that thought the sunroof or A pillar was leaking from the windshield. They "corrected" the problem and moisture still exists inside the cabin of the vehicle. Took it back to the dealership today and they said the pollen filter was the source of the leak. They are going to replace filter and pull the carpet and clean the interior of the vehicle.
The moisture damage inside the vehicle is bad. Mold and Mildew have made the interior of the car musky and it is not possible to drive in with the windows up... Further, the moisture causes the vehicle's windows to fog and the ac defroster will not remove the film from the windows. The resale value of the vehicle is now at risk and the vehicle is just a safety liability.
I am contacting Volkswagen North America with this problem to have it corrected. The dealership has not been successful in correcting the problem and it looks like a letter of legal intent is the next course of action. Does anyone have advice with this course of action or with correcting the problem with the dealership?
Not looking to get a brand new car out of the deal, but just recover losses in resale value and make the vehicle drivable again...